Fulfillment policy

Welcome to irochka.com, your premier destination for concert tickets! We're dedicated to ensuring your experience with us is seamless and enjoyable. To maintain transparency and trust, we have outlined our Fulfillment Policy below. If you have any questions or concerns, feel free to reach out to our customer support team.

Refund Policy

At irochka.com, we stand by the quality of our service and the tickets we provide. As such, all sales are final. We understand that circumstances may change, but unfortunately, we are unable to offer refunds or exchanges for concert tickets once they have been purchased.

Delivery Policy

Once you've completed your purchase, your tickets will be promptly delivered to you via email. These electronic tickets will be in PDF format and will include QR codes for easy access. You can expect to receive your tickets shortly after the completion of your purchase, allowing you to prepare for the upcoming event hassle-free.

Return Policy

Similar to our refund policy, all sales are final, and we do not accept returns on concert tickets. We encourage you to review your order carefully before completing your purchase to ensure accuracy. If you have any questions or concerns about your tickets, please don't hesitate to contact our customer support team, and we'll be happy to assist you.

Cancellation Policy

As stated earlier, all sales made through irochka.com are final. However, we understand that unforeseen circumstances may arise that prevent you from attending the event. To provide added peace of mind, we offer a ticket insurance option during checkout. This option allows you to protect your investment in the event of unexpected cancellations or emergencies.

Customer Trust and Protection

At irochka.com, we prioritize building trust with our customers while also ensuring that our policies protect us against disputes. Our no-refund and no-return policies are in place to maintain fairness and consistency for all customers. Additionally, our delivery method of electronic tickets with QR codes enhances security and convenience for ticket holders.

Thank you for choosing irochka.com for your concert ticket needs. We look forward to serving you and providing you with an exceptional experience every step of the way.

If you have any further questions or require assistance, please don't hesitate to contact us.

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